Download Free Sample

Introduction

Although the Aunty Mina Hot Chilli Sauce organization is well recognized for producing high-quality goods, it nevertheless employs antiquated manufacturing practices as well as information technology (IT) infrastructure. For instance, the company may run out of an item and have to squander it while waiting for delivery since the quantity of capsicum that might be present in chilies may fluctuate from batch to batch. The company's employees and upper management agree, however, that more might be done to increase its agility and speed. When a given product is not in inventory or cannot be developed on time, the company risks losing new customers because of the AM product line's slow pace (Case study).

Their new range of gourmet pickles and sauces has been met with considerable resistance, which has been frustrating for the company. The company operates in a highly competitive market where new competitors are constantly entering. The company's drivers are dispersed throughout the nation, and the sales team often makes false promises to consumers about how fast they would still get their goods without first checking to see whether they are really in stock. Therefore, the company needs new approaches to increase its product line and boost its reputation. The consultant's report will examine the company's operations and provide suggestions for new policies to fix issues with communication and the supply chain as a whole. Benjamin notes that most of their business is done over the phone, whether by calling potential clients or by attending trade events, both of which are great ways to build personal connections but also limit the company's growth potential.

Assessment of the Scenario

When it originally opened its doors in 1987, the firm's primary customer base was the growing quick-service restaurant as well as bar industries. Since new competitors have entered the market, however, the company faces a great deal of competition. Up to this point, the firm has sold around 75% of its wares to supermarkets, 20% to restaurants, and 5% to independent grocers (Case study). The bulk of AM's time is still squandered due to poor response times and then a lack of flexibility, despite the fact that AM has strong connections with both its customers and its suppliers. AM Hot Chillies also has to keep to a regular schedule, and its sales team should not promise fast delivery without first verifying there is enough supply. The firm needs to have its own type of software that isn't just user-friendly but also extremely effective for the numerous stakeholders that make the company. Thus, the most urgent problem the firm is now facing is the ineffectiveness of communication as well as an appropriate delivery system amongst some of the roles and players participating in the firm's value chain.

The distinction will be considered by the subchain to ensure a product-based, market-driven upgrade mechanism. Before mapping, it is necessary to dissect the company's value chain (Nasir et al., 2017). Because of this, the company will have to completely alter its production methods, advertising strategies, and customer service practises. The materials supply chain may sputter if the necessary components are not readily available. Deliveries are delivered within a week of the placing of the order if the items are in stock; otherwise, the firm works with a third-party logistics partner to make the delivery. AM hot chilli sauce executes orders for its products in line with the requirements specified by the client. For instance, the capsicum, which creates a delay in the development of chillies and allows supplies to run out, a firm may gain considerable advantages from having a good communication system network.

In addition, a dependable distribution as well as communication network is trustworthy even when a corporation encounters a breakdown in one component of its function process. This is because a streamlined distribution network allows businesses to focus on their core activities while ensuring a steady supply of goods to clients. A performance distributed system, for instance, may lead to a more fruitful workplace, which in turn would benefit the company's other systems. This demonstrates that it is a solid OS that will foster and improve the production and distribution chain as a whole. Flexible nature of distribution networks allows their utilisation even when service demand is low. The distribution networks' scalability allows for this to happen.

Since increasing productivity is a primary goal, a new software system must be implemented with the ability to be customised. The suggested software would construct delivery systems in such a manner that the materials may be found on a computer network that is primarily utilised in the process of communicating and coordinating the numerous activities that are used to convey information down the supply chain to the end user. This means the current system will be upgraded, but the hosts responsible for the different operational domains will continue to carry out their duties as usual. In order to reach its objectives and maximise its productivity, a business may choose from a wide variety of enterprise designs. Having a system that is linked is essential for stakeholders to work together and achieve the organization's aim.

Assessment of Business Processes

The sauce's bright taste comes from the firm's exclusive usage of fresh chilli, tomatoes, and onions. It adds extra work and potential delays to the manufacturing process to deal with such perishable commodities. Preservatives are not needed since the sauce is bottled while still hot. Four separate vegetable suppliers provide the fresh ingredients to guarantee consistent availability and high quality. While that's wonderful for strengthening bonds within a group, it restricts the organization's room for growth. The firm employs dated technology, namely MA All of Chilli Sauce Company's purchases are made over the phone, at trade exhibitions, or via the company's personal visits to purchasers. Customers with smaller accounts would find it quite practical to be able to make orders through app. There is also the fact that the firm in question lacks its own website. The sales staff would thus have more time to prospect for new clients.

Once a week, the corporation makes a production plan, and then every time anything goes wrong because the workers don't have what they need, they blame the warehouse. The corporation hasn't done any market research and is still promoting an outdated recipe. Workers lose a lot of time when they switch from one product line to another and master the new processes involved. Multiple forms of communication are essential for the smooth operation of small and medium-sized businesses. They may use e-mail for more official matters and SMS for more immediate enquiries.

A flexible communication platform is required to boost multi-channel delivery and enable a corporation to build up a system that covers all workers nearly quickly. Businesses that want to be flexible require a reliable means of communication, one that lets them send emails to a large group of people at once. Company representatives should have been able to provide rough price ranges and time frames for delivery of requested products when a prospective customer calls in with a request. Transform the price quote into a purchase order. Verify the problem and inventory quote customer's supply availability and pricing. When there is a shortage of an item, the corporation should send a purchase order to the vendor for more. Finally, on time delivery with an invoice is expected.

Due to the high price and powerful capabilities connected with distribution ERP software, their utilisation by small and medium sized businesses has historically been low. The use of distribution software by businesses is helping them optimise their operations by improving supply chain communication. Fortunately, as the software industry develops, more choices become available for addressing distribution difficulties, particularly for smaller and medium-sized enterprises. The corporation can tailor the software to meet its own requirements thanks to the variety of available options. With the help of software, customers may fulfil orders in a timely manner, and the business can monitor the delivery process and stay in touch with the customer.

Unless the company has its own in-house IT department, owner needs to hire a computer whiz to integrate the programme into the operations (Chatterjee, 2017). When a corporation doesn't have access to a technical specialist, it should prioritise a solution that doesn't need to be hardwired or programmed. So it's important that AM chooses a programme that's straightforward enough for its staff to learn. So, it's best to use a user-friendly platform so that employees can pick up the manoeuvre method quickly. The proposed platform has to be flexible enough to adapt to the current procedure. Furthermore, the software must to be user-friendly enough to be moulded to the needs of the business. The project should make it possible for the company to get started on it fast, give the investment portfolio for the project first priority, and provide outcomes with the expected business value.

After a week of installation and staff training, the solution should be ready for use. With this kind of programme, a company may have a more robust and economical method of internal communication. There are cutting-edge medium-sized company communication solutions that facilitate real-time cooperation, which is essential for maximising productivity inside any firm. As a result, with the use of data, phone, video, and mobility applications, workers may maintain simultaneous communication with suppliers, business partners, and supplies (Chatterjee, 2017).

Requirement Analysis

The proposed solution's primary benefit is its ability to centralise workflow and data, allowing, for instance, Microsoft's solution and SAP EPR to include connected warehouse as well as accounting system, automating interaction between different departments, and constructing new data visualisation and insight (Langenwalter, 2020). Medium-sized organisations often have a large backlog of work to be done but insufficient personnel, funds, and time to execute it. Productivity might be boosted by such programmes since they automate crucial distribution system processes. Through increased efficiency, distribution software may help businesses enhance their income. As a result, by using automation for processes like order entry and shipping notifications, businesses may free up more time to focus on other, more important tasks, thus improving productivity (Olson et al., 2018). The manufacturing facility may help AM Chilli Sauce Company improve their production system, for instance, by providing them with a real-time view of how long their machines sit idle.

When a business' production and shipping processes go smoothly, it attracts and retains a large consumer base. Data visualisation and dashboards may be tailored in a number of software packages, allowing for more effective information collecting. Small and medium-sized enterprises (SMEs) may benefit from this technology by using it to speed up the manufacturing process and notify customers of shipments, two of the most common complaints from customers. Businesses may benefit from these tools by gaining a clearer picture of their operations and making better use of their resources.

SAP's Advantages

The software provider's extensive network of partners provides users with several possible integrations.
SAP can handle all fundamental financial duties in addition to all HR responsibilities.
Depending on their needs, SAP's platform may be installed either locally or in the cloud.

Product Comparison

With SAP EPR, a firm can manage its human resources, services, and technology from inside a single, unified application. This streamlines and automates many formerly manual processes. In order to maximise profits in the distribution sector, a small or medium-sized firm needs software that provides access to complex pricing options and inventory monitoring. SAP ERP is an extensive enterprise resource planning package that integrates a wide variety of crucial tools for company administration (Kavanagh and Johnson, 2017). Human capital management (HCM) elements are built into the platform and play an essential role in reducing the need for several software packages to handle HRM. Whether, in the cloud or on-premises, this platform makes it easy to handle finances, customers, suppliers, products, and more across the whole enterprise. Additionally, users of SAP ERP may make use of the system's built-in analytic capabilities to get in-depth insights into their operations' efficiency and effectiveness.

Microsoft's supply chain management, on the other hand, is tailored for corporate management. Logistics and transport planning are improved with the use of AI and data prediction. Dynamics 365 distribution network management has the ability to completely revamp a company's production and supply chain processes. The fact, that Microsoft is a desktop programme that is both easy to use and inexpensive makes it stand out. Optimizing the warehouse, production, planning, and inventory in order to raise productivity, earnings, and quality not only is it not customizable for certain markets, but it also doesn't work well with massive organisations, which is why AM Hot Chilli Sauce couldn't use it.

It's also the easiest to get the hands on, so even newbies can pick it up quickly and start using it effectively. Microsoft's services may be accessed over the cloud. In an enterprise system, domain technology is the primary technology. There will be some thought given to using virtual machines as part of the development process. Microsoft has a cutting-edge BI tool that supports ERP initiatives. When setting up the system, it will be crucial to include security methods to improve the safety of the network as a whole (de Waal and Mulimbika, 2017). The Microsoft supplier provides variable pricing based on the customer's planned use of the service. The platform has shown efficacy for medium-sized enterprises.

Final Recommendation

As a consequence, the recommended action is to install the most efficient system software for the business. The purpose of this project is to help AM Hot Chilli Sauce address some of the time- and communication-related issues that have been plaguing their supply chain. The first piece of advice for making sure this project is a success and is completed in time is to allow at least eight weeks for the training process to guarantee that all workers and shareholders are focused on meeting the deadline (Radujković and Sjekavica, 2017). Because the company will almost certainly collect a substantial amount of data throughout the course of its existence, it is essential that the chosen platform have sufficient room for growth. It is recommended that AM Hot Chillies Source go with Microsoft because of the company's familiarity with the software and the software's ability to scale up or down in response to the needs of the business.

This is due to the fact that AM Hot Chillies Source is a medium-sized firm with growth potential. In the event that there are any issues, the company need to be able to depend on the software supplier for guidance in the form of responses to frequently asked questions or other knowledge-based resources (Alshurideh et al., 2020). When Aunty Mina implements these changes, not only will it be able to better serve its clients in a timely way, but it will also be able to give its staff more responsibility. As a conclusion, the capabilities of the organisation, as well as its ability to operate, will be significantly improved as a result of the project that has been presented. In addition, the organization's level of expertise and efficiency in the provision of services will be dramatically improved.

References

Alshurideh, M., Gasaymeh, A., Ahmed, G., Alzoubi, H. and Kurd, B., 2020. Loyalty program effectiveness: Theoretical reviews and practical proofs. Uncertain Supply Chain Management, 8(3), pp.599-612.

Chatterjee, J., 2017. Strategy, human capital investments, business‐domain capabilities, and performance: a study in the global software services industry. Strategic Management Journal, 38(3), pp.588-608.

de Waal, A. and Mulimbika, T., 2017. A comparative analysis of Zambian governmental institutions using the HPO framework. SAGE Open, 7(3), p.2158244017715672.

Langenwalter, G.A., 2020. Enterprise resources planning and beyond: integrating your entire organization. CRC Press.

Nasir, M.H.A., Genovese, A., Acquaye, A.A., Koh, S.C.L. and Yamoah, F., 2017. Comparing linear and circular supply chains: A case study from the construction industry. International Journal of Production Economics, 183, pp.443-457.

Olson, D.L., Johansson, B. and De Carvalho, R.A., 2018. Open source ERP business model framework. Robotics and Computer-Integrated Manufacturing, 50, pp.30-36.

Radujković, M. and Sjekavica, M., 2017. Project management success factors. Procedia engineering, 196, pp.607-615.

You Might Also Like:-

The Art of Social Enterprise Assignment Sample

How to Conduct a Cost-benefit Analysis?

Enterprise Architecture Assignment Help