PPMP20009 ICC World Cricket Tournament Assignment Sample 1

Leading Lean Projects 

Contents

Introduction.

ICC World Cricket tournament

2.1. Processes with Stakeholder Expectation Management

2.2. Crucial stakeholders using Matrix.

Terms of lean project management

3.1. Voice to the customer (VOC)

3.2. Critical to customer requirements (CCR)

3.3. Critical to Quality (CTQ..

Lean project management

4.1. Organizational project management (OPM)

4.2. Agile Practices.

4.3. Lean practices.

4.4. Lean six sigma DMAIC methodologies.

Critical success factors (CSF) for lean project management

5.1. Leadership style-related CSF.

5.2. Management support and commitment

5.3. Communication. 

5.4. Financial CSFs. 

Conclusion.

References.

1. Introduction to Lean Project Management

Lean project management can be defined as the method that is used for improving the processes and decreasing the wastage. Besides, it looks after all the processes in business to improve them. The project team's efficiency and effectiveness can also be enhanced using lean project management (Mesa, H. A., Molenaar & Alarcón, 2019). This report discusses the ICC world cricket tournament’s lean project management by describing processes with participant expectation management. Besides, it discusses the main participants using Power/ Interest Grid, Lean six sigma DMAIC procedures like six sigma, agile practices, and lean practices, and critical success factors.

2. ICC World Cricket Tournament

2.1. Processes with Stakeholder Expectation Management

The process of stakeholder administration is an event of collaborating with stakeholders and handling their prospects and concerns to fulfill their wants, solve conflict circumstances, addressing matters, and more (Dabestani et al., 2017). According to PRINCE2, the processes involved in the management of stakeholder expectations are as follows:

• Identification of stakeholders: The identification of stakeholders means that the company has to identify the chief stakeholder that can affect the event or are affected by the event. The stakeholders involved in the occasion organizers of the ICC world cricket contest2022 belong to diverse stakeholder groups like project manager, project sponsor, workforce, and more.
• Stakeholder summary formation and analysis: This process involves the understanding of interests, influences of the stakeholders for the assignment. It also comprises the formation of profiles of stakeholders that indicates the effect of the influence of each participant group. In the case of the event of ICC world cricket contest, the organization of ICC and the country (India) where the event will be held are considered to be of high influence and more interest in the victory of the event.
• Defining the stakeholder engagement approach: It entails describing the method by which the ICC tournament will successfully participate with the stakeholders. Moreover, it defines the accountabilities for announcements and the chief messages that must be taken. More specifically, this step entails the standards set for each stakeholder group such as the data required by stakeholders from the project and the methods of communications during the event organization.
• Planning the engagements: It involves explaining the techniques of communications and its timing as per event. For the ICC tournament, this can be fulfilled in the best manner after explaining the method this event is probably to engage its chief stakeholder groups. Engagements can be planned for this event by choosing the transmitter of communication and thus there is a need to look for workers who are good speakers and are reliable.
• Engaging stakeholders: This step entails implementing the intentional communication and engagement process. Stakeholder engagement is a process with numerous steps however the phases of the stakeholder management process lead to stakeholder management. Moreover, the communication process is a significant aspect of stakeholder engagement.
• Measuring the effectiveness: This is the last step in which the controlling and monitoring of the activities are executed to review the effectiveness of the stakeholder management plan. The measurement of effectiveness can be done by checking all the vital information needed for stakeholders and checking the medium of communications. Moreover, it aids the project manager of the event to monitor complete stakeholder associations and regulating strategies and policies for connecting stakeholders (Yakovleva, 2014).

2.2. Crucial Stakeholders using Matrix

A stakeholder matrix is a powerful technique in the project management that analyzes the participants to describe the movements vital to organize their aims with the project. The collective stakeholders recognized for this project of organizing ICC world tournaments are workforce, participating countries, and commercial affiliates, organizations of cricket, suppliers, and fans of cricket (attendees), event organizers, and project sponsors. All of these stakeholders are responsible for some activities in organizing the event for the tournament.

Power Interest grid: It is the tool that aids in categorizing the task stakeholders with growing influence and attention in the assignment.

The stakeholder management matrix (Power/ Interest)for this project is as follows:

In the above stakeholders’ matrix, there are four quadrants with different colors. The pink color quadrant consists of stakeholder that is accountable for fulfilling the needs of the project and is to be extremely gratified. In the orange color quadrant, it consists of all stakeholders who are the important players for the achievement of the project and are accountable for handling the project. The green color quadrant consists of stakeholders who need deliberation and are to be kept up-to-date. They are very supportive people in the project. The last grey quadrant consists of the stakeholders who are least significant for the achievement of the project and they work with their lowest labors (Chung & Crawford, 2016).

3. Terms of Lean Project Management

3.1. Voice to The Customer (VOC)

It states that the procedure of capturing the responses and requirements from the interior and exterior clients to modify the services as per the feedback and meeting their desires and needs through introducing superior service quality. This particular data can be collected through the previously held ICC world cricket tournament in England so that according to feedback, the event organizer could be able to maintain the service quality and organize the events as per the desires of customers. Moreover, the previous data could be collected via the social media platform in case of the ICC world cricket contest as this platform has billions of people at a single place where the project organizer may get lots of suggestions for service improvement and quality maintenance. The main consideration that the event manager must take into account is being innovative and proactive for capturing the customer's requirement with the changing times Adhyapak, Baby & Koppuravuri, 2019).

3.2. Critical to Customer Requirements (CCR)

It is an alternative aspect that indicates the expectations of the customer for product or service. In the cricket contest, the expectations are from the audience/ viewers of the tournament. Certain factors are to be considered by viewers and then interpreted by the event manager that is named as features, price, accessibility, and quality. It is significant for the assignment manager to understand properly the needs and desires of customers for the accurate interpretation of factors. Audience/ viewers are the customers in the case in this tournament and surveys must be conducted to study their desires for successful completion of the project. The first and foremost expectations of the audience could be safe as many countries would come to watch the tournament in the host country. Next, affordable prices for the services may be expected by the audience thus, the project manager must plan accordingly. Furthermore, they may expect hassle-free online bookings for the cricket contest (Kitaguti et al., 2017).

3.3. Critical to Quality (CTQ)

Excellence is a significant aspect of any project that decides the viability of the project. The quality metrics include basic quality, comfort, condition, information, administration, strength, productivity, benefits of viewers, and more. It is defined as the quality in respect of VOC (voice of customer). As per the cricket event, it is very significant for each responsibility supervisor to get success from each one's work. ICC world cricket organizer may use the six sigma methodology to analyze the quality factors to critic the internal processes of the management. This methodology includes streamlining the product designs, meeting the mechanical requirements, removing redundant inspections and more (Salleh & Nohuddin, 2019)

4. Lean Project Management

Itis the best technique that must be used by the assignment manager of the cricket contest to know its success as it helps him in reducing the wastage and increasing the excellence as per the desires of the customers. Furthermore, this will aid in the current distribution of facilities to the viewers by exhausting the following tools of project management as follows.

4.1. Organizational Project Management (OPM)

It is the technique to effectively manage the project systematically. This concept is built on the capability of any industry in project organization, and portfolio management. Also, this concept refers to the provision and implementation of the strategies of the organization by connecting the schemes of program management, project management, and portfolio management. It is done to ensure that the provision of the project will fulfill the vital needs and desires of the audience. There are four chief phases of the structural project organization technique namely procedure, affiliation, crux, and object. This approach usually utilizes an agenda in which the goals of the project are affiliated with the goals of the corporate. In addition to this, this arrangement helps in tailoring and engaging the assets based on the requirements arising. It further contains equating the structural resources with the essential procedures of the method that includes supremacy and recognition of competitive advantage (Mossalam & Arafa, 2017).

4.2. Agile Practices

It includes the system of training that strengthens the constant replication of enhancement and testing in the product development life cycle of any project. In the life cycle method of agile, all actions are performed concurrently which requires collaboration from all the team members. The project of the ICC cricket tournament must analyze the customer necessities in real-time rather than depending on past recognized needs. It further aids in testing the provision to be brought with quick actions resulting in rapid customized with the current movements and desires. With this practice, the assignment administrator of the contest will get thorough information to manage the project. It is supportive in assessing which action is going to be provided within the projected timeline and altering the speed in case change is essential for accomplishing the purposes and aims of the assignment.

4.3. Lean Practices

Lean practices in the project management are those that are concerned with reducing the waste means that the things that do not add value to the processes. It focuses on removing the extravagant steps in a process and captivating the only worth-added steps. It results in higher customer satisfaction and improved quality of events in a project. It ensures continuous improvement by decreasing the process cycle time, refining the service delivery time, lessens the chances of flaws, enhancing the resources for chief developments among others. These practices are based on the five principles as follows:

• Identify the customers and what they value
• Map the value stream
• Create a flow to the customer
• Establish pull based on customer demand
• Continuous improvement (Babalola, Ibem & Ezema, 2019).

Moreover, there are certain tools associated with lean practices namely kaizen, kanban, just in time, and others.

4.4. Lean Six Sigma DMAIC Methodologies

This methodology is useful for the occasion manager of the cricket contest to integrate lean project administration victory. The DMAIC framework is used to support the event organizer to resolve the issues of the project. This framework involves the phases namely define measure, analyze, improve, and control. Lean six sigma method is based on the DMAIC framework and focuses to bring constant improvement. Initially, this technique describes the numerous prospects at a clearance to refine to attain the aims by getting great payments. In the case of the cricket contest, the event organizer must confirm cost-effective actions that could further certify higher profitability. The standards of performance must be fixed based on the cost allied with the project. Moreover, the lean six sigma method measures the current performance level and then compare with the standards set. It helps in identifying the gaps existing in terms of quality. This step is most important for the ICC event manager as it helps him to bring constant improvement throughout the tournament (Antony, Rodgers & Cudney, 2019).

5. Critical Success Factors (CSF) for Lean Project Management

CSFs can be defined as those activities that must get primacy attention by management as they are powerful in driving the performance. To implement the above-described activities successfully in the organization, the critical success factors that must be considered are as follows:

5.1. Leadership Style-Related CSF

The leaders engaged in implementing the lean six sigma methods must-have traits such as result-oriented, self-confidence, and perspective, competent to negotiate the issues, and more. In the execution of lean project management of contest, the leader must:

• Establish a vigorous leadership style by performing as role models to demonstrate the anticipated behavior for the lean execution.
• Take initiative in outlining and conveying the vision of change.
• Set aims and describe values
• Influence the variety of effective motivational methods and remain attentive to each worker's involvement.

5.2. Management Support and Commitment

It is the conspicuous success factor for the execution of lean project management for the tournament. This achievement is based on factors like team skills, resource accessibility, stakeholder engagement, organizational structure, and more. Furthermore, the commitments of top-level management include the following:

• Creating and setting up quality programs and policy goals.
• Providing direction, advice, and leadership
• Developing and serving on a committee responsible for quality control and process improvement.
• Provide suitable resources and finances.
• Make sure and support appropriate planning for employment of ingenuity proceeding to its implementation (Netland, 2015).

5.3. Communication

Communication is another critical success factor as volunteers, in event management of tournament, plays a vital role. The absence of a particular communication strategy that will offer particular features of what the supporters and audiences expect from the event will not be accepted and will drive down the cricket event in the future. There must be the presence of robust media that can penetrate globally to impact an enormous population.

5.4. Financial CSFs

Financial resources are needed insubstantial amount for the lean project management of the tournament as they fulfill the necessary means for the event to attain the constant development and sustainability of events in the future. Moreover, it helps the managers to certify the long term financial constancy and cash flow that supports all events of the occasion (Kokolakis, 2018).

6. Conclusion on ICC World Cricket Tournament

From the above report on the lean project management of tournament to be apprehended in 2020, it can be concluded that the project manager is necessary for such a complex event as it will be held in India with six states and six grounds. It can be inferred that the event organizer must implement lean management practices like agile, six sigma, lean practices, and organizational performance management (OPC) to ensure the continuous development of the procedures included in the occasion. Moreover, it can be concluded that this event fulfills the desires and expectations of the event and this can be done by analyzing the audience via social media sites.

References for ICC World Cricket Tournament

Adhyapak, R., Baby, A., & Koppuravuri, S. (2019). Reduction in call handling time in the transportation service industry using lean Six Sigma DMAIC methodology. International Journal of Productivity and Quality Management, 27(3), 352-368.

Antony, J., Rodgers, B., & Cudney, E. A. (2019). Lean Six Sigma in policing services: case examples, lessons learned, and directions for future research. Total Quality Management & Business Excellence, 30(5-6), 613-625.

Babalola, O., Ibem, E. O., & Ezema, I. C. (2019). Implementation of lean practices in the construction industry: A systematic review. Building and Environment, 148, 34-43.

Chung, K. S. K., & Crawford, L. (2016). The role of social networks theory and methodology for project stakeholder management. Procedia-Social and Behavioral Sciences, 226, 372-380.

Dabestani, R., Baerz, A. M., Azar, A., & Shahin, A. (2017). Proposing a model for evaluating lean project management performance using grounded theory. International Journal of Productivity and Quality Management, 22(4), 521-535.

Kitaguti, K. K., de Resende Shimura, F., & Jacintho, J. C. (2017). Prospects of competitive process innovation business in Brazil: critical factors for competitiveness, productivity, and growth. Independent Journal of Management & Production, 8(3), 976-1000.

Kokolakis, S. (2018). Critical success factors and their implementation in sports events organization and management.

Mesa, H. A., Molenaar, K. R., & Alarcón, L. F. (2019). Comparative analysis between integrated project delivery and lean project delivery. International Journal of Project Management, 37(3), 395-409.

Mossalam, A., & Arafa, M. (2017). The governance model for integrating organizational project management (OPM) with corporate practices. HBRC Journal, 13(3), 302-314.

Netland, T. (2015). Five critical success factors for implementing lean programs. Retrieved from https://better-operations.com/2015/11/23/5-critical-success-factors-for-implementing-lean-programs/

Salleh, N. M., & Nohuddin, P. N. (2019). Optimization of software requirement process: An integrated conceptual model of lean six sigma and requirement planning. International Review of Applied Sciences and Engineering, 10(2), 125-133.

Yakovleva, A. (2014). Methodological aspects of project techniques selection for innovation project management. International Journal of Innovation-IJI, 2(1), 18-31.

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