RIILAT402E Supervision of Diverse Teams Assessment Answer

Assessing Assessment Task 1: Knowledge questions

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Civil Construction Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed
• the maximum time allowed for completing this assessment task
• whether or not this task is open-book. 

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

A common custom associated with Indigenous Australians.

A common custom associated with other Australians.

An example of a language of an Indigenous Australian.

An example of another language that can be spoken by an Australian.

An environment in which an Indigenous Australian may feel comfortable. 

An environment in which other Australians may feel comfortable. 

Assessment Task 2: Project Portfolio

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Civil Construction Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed
• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

This assessment task requires you to provide leadership in the supervision of diverse work teams on two occasions. You can complete Activity Step 2 based on the information in the Simulation Pack or based on your workplace role. If you are completing this based on your workplace role, you must be able to access a range of information and documentation including the scope of your role and the team you manage, as well as workplace policies and procedures that are relevant to the supervision of diverse work teams, for example, those addressing behaviour expected, diversity, and conflict management. Activity Steps 4 and 5 are to be completed by all students based on the Simulation Pack.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way! 

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio.

You are required to prepare to provide leadership in the supervision of diverse teams. This can be based on your own workplace role or the information in the Simulation Pack. You are required to document your role as team leader. This involves addressing all the questions in Section 1 of your Simulation Pack including:

• Confirming your role as a team leader. 
• Identifying the policies and procedures (including performance management) and other documentation that apply to providing leadership in the supervision of diverse work teams. 
• Determining a range of requirements as relevant to supervising diverse work teams including:

• Scope and boundaries of the supervisory role, including realistic expectations and conditions.
• Benefits of diverse work teams and their support requirements
• Benefits of mentoring in terms of the role of a team leader supervising diverse teams, as well as how a mentoring arrangement should operate.
• Cultural factors that impact on diverse work teams.
• The impact of potential conflict on work teams.
• Diversity strategies that support the recruitment and selection of staff.

Work on Section 1 of your Project Portfolio. 

You are now to provide your presentation to your team as per the instructions above. 

During your presentation, your assessor will be looking to see that you have provided leadership in the supervision of diverse work teams. 

Your assessor will also confirm that you:

• clearly and distinctively articulated diversity requirements and responsibilities and using language that your audience can understand.
• Applied at least two behaviours from the reflective activity. 

Remember to provide your team with the personal development plan templates and ask them to complete them so that you can review and provide feedback. Give a timeline for completion.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated by your assessor.

By completing this activity step and the one following, you will demonstrate that you can provide leadership to diverse teams on another occasion. You are to complete this step regardless of whether you are completing the project in your RTO or based on your workplace.

Review the situation in your Simulation Pack (information required to complete Section 2 of the Portfolio) and assume that as per workplace policy you are to report to management on the situation. Remember to also review the conflict resolution policy and code of conduct to inform your report. 

You are required to report on the situation by answering all of the questions in your Portfolio that will address:

• Exploring and reporting on the conflict, including assessing whether harassment, bullying and discrimination has occurred. 
• Identifying cultural differences that has led to this situation. 
• Using networks as a way of seeking advice
• Providing feedback on what you consider is an appropriate solution to the conflict issue.

You will also explore values and beliefs around conflict in this section and how this might impact on a decision. 

Work on Section 2 of your Portfolio. 

Assume that it has been decided that the best way to resolve the situation above is by you providing mentoring to the team member in question. You are required to draft two emails. One to the mentor you have deemed will be most appropriate to take on the mentoring role. In your email you are to negotiate expectations for and conditions of the mentoring agreement. In the email to the team member, you are to discuss the benefits of mentoring and outline the arrangements that will be put in place. 

Once you have completed this section you are also then to assume that a period of time has passed, and you are now in a position to provide feedback on the arrangement. Review the information in your Simulation Pack and draft a feedback email to the team member in question.

The final part of your assessment requires you to share your ideas and suggestions for addressing challenges and barriers as relevant to supporting diverse work teams. 

Complete Section 2 of your Portfolio.

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. 

Submit to your assessor for marking. 

Member

Strengths and talents

Challenges )development opportunities

Member 1

Member 2

Member 3

Member

Strengths and talents

Challenges )development opportunities

Member 1

• Exemplary communication
• Robust interpersonal skills. 

• lack of proper role models
• unconscious bias

Member 2

Member 3

Member

Strengths and talents

Challenges )development opportunities

Member 1

• Exemplary communication
• Robust interpersonal skills. 

• lack of proper role models
• unconscious bias

Member 2

Robust cultural understanding

Strong interpersonal skills 

Lack of training on diversity Issues

Member 3

Member

Strengths and talents

Challenges )development opportunities

Member 1

• Exemplary communication
• Robust interpersonal skills. 

• lack of proper role models
• unconscious bias

Member 2

• Robust cultural understanding
• Strong interpersonal skills 

• Lack of training on diversity Issues

Member 3

• Strong communication skills and listening skills. 
• Embracing diverse cultures and opinions

• unconscious bias
•  Lack of training on diversity.

member

feedback

Team Member 1

Diversity implies dealing and interacting with people from different backgrounds, ages, ethnicities, or cultures. Having robust interpersonal skills and communication skills will be vital in helping you promote respect in the workplace. Diversity implies that the company will need people who can actively listen and make dissenting opinions that can be heard. Such issues help enhance collaboration in the workplace. However, the lack of proper role models and the unconscious bias may hinder your stance on diversity. While this bias is challenging to address, enrolling in training and education programs on variety can help eliminate such fears. Seeking more role models and learning from others can also help advance your skills in diversity and eliminate any unconscious bias that you may have about variety.

Team Member 2

I agree with your diversity assessment that it implies working with individuals from different ethnic backgrounds, colors, languages, or races. A solid cultural understanding will enable you to promote diversity in the workplace. Robust cultural knowledge implies that you can work well with people with different norms, values, and beliefs, which, in the process, can help to promote respect in the workplace and eliminate any forms of potential conflicts by enhancing collaboration. Strong interpersonal skills can help you interact with people from different backgrounds. However, a lack of training on diversity issues can affect your chances of promoting diversity in the workplace since you may be unable to learn new trends on variety and other cues that can help promote policies, programs, and diversity issues at the workplace. With proper role models and leadership, you can eliminate any potential weaknesses and barriers of variety that you can have. You are on the right track.

Team member 3

I agree with your assessment that diversity implies welcoming people from different backgrounds and ethnic groups and promoting inclusivity in the workplace. A diverse workforce will likely comprehend consumer needs and develop ideas to fulfill them. Your ability to embrace diverse opinions is essential topromoting respect and collaboration in the workplace. Such issues imply that you can listen and get insights from different ideas, thoughts, and beliefs, hence enriching your chances of promoting diversity. I also agree with you that having robust communication skills can be instrumental and helpful in leveraging diversity. However, unconscious bias and lack of training on variety can hinder leveraging diversity. Unconscious bias implies that you have affiliations about issues, culture, and race. For this reason, it will be easier to promote and eliminate diversity challenges through education and training on different forms of unconscious biases and considerations on things such as promotions and hiring.

Networks

Workplace colleagues/workmates

The workplace colleagues or employees can help identify the root cause of the conflict. Before addressing the competition, it will be essential to comprehend the root cause. One way that employees can help is to show whether the match is personal class, a difference of opinion, a misunderstanding, or a violation of values or norms. Such issues will help determine the primary cause of the argument between Sarah and John, hence an essential step in solving it.

Human resource professionals

Human resource managers or professionals possess high training in addressing workplace conflict and could be vital in resolving problems involving Sarah and John. However, an ombudsperson or a specialist in working with employees can help solve any form of dissatisfaction or conflict among employees. The human resource professional or the ombudsman could be vital in solving problems between John and Sarah before they escalate.

Feedback on the appropriate solution

Solution 

One of the solutions to this problem is to ensure that Both John and Sarah learn different ways to accommodate cultural differences and embrace diversity through mentoring. As a leader, making employees understand that culturally diverse teams offer more creative results and innovative solutions than other groups will be essential to solving this conflict. Establishing strategies to help John and Sarah learn more about the opinions, perspectives, and other ideas will be vital to building open-mindedness and appreciation.

Another solution is helping John and Sarah to engage in open communication. It will be essential not to let any form of problems, misunderstandings, and resentment between John and Sarah rot; it will be vital for them to reach an amicable solution to their issue since it will help enhance and promote a pleasant working environment.

Another solution is to let John and Sarah become self-aware. They must work on their biases, values, and beliefs. Such issues will include preferences on their cultural norms and values. While such topics may be confronting, it is wise to consider how such traits affect the company's approach and understanding of their differences.

The values and principles that I hold about conflict include respect and diversity.

Another person's values about conflicts may include integrity and responsibility.

Respect implies that in any conflict. I will need all the parties to treat others respectfully, even if they misunderstand. Diversity will mean that I need all parties to be open to variations in value or opinions and value the exchange of available ideas. Integrity implies that the other person expects everyone to act with the highest honesty, personal integrity, and fairness. They will need all parties to be mandated to take responsibility for their role in the conflict and help find practical solutions.

The differences in values and principals may affect the solution since both individuals may be sucked into their beliefs, norms, and perspective hence making it difficult for them to see the other person's viewpoint. Such issues may also make the solution or the decision need more objectivity.

Mentor

My name is Avneel Prasad, and I am a student at Campbell Institute. I found your details through the Career Centers Alumni Mentor Database; I would like you to mentor one of my group members about diversity and other issues that could help resolve work conflicts. A mentoring program for these employees would help them learn new ways of embracing and understanding cultural diversity. By the end of the mentoring program, the employees will have learned different ways to solve any potential conflicts and learn new ways to embrace diversity in the workplace. The employees will be available either by phone, Zoom meetings, or email. Given your expertise, they will find the program helpful, enhance their cultural understanding, and help promote diversity and inclusivity in the workplace.

mentoree

My name is Avneel Prasad. I am writing to inform you that I found an outstanding mentor for you. The mentorship program will be instrumental since it will expose you to different and new perspectives. The conversation and interaction you will have with the new mentor will help you learn different ways of embracing dissenting opinions. The mentorship program will help enhance your self-awareness, empathy, and cultural competency. The mentorship program will help you understand how to interact and work with people from diverse cultures, beliefs, norms, and values. It will also help you learn different ways to manage workplace conflict. The mentorship program will likely happen via phone, zoom meetings, and emails. At the end of the mentorship program, you will have developed self-awareness and improved your cultural competency.

Mentoring Arrangement Feedback

Hello John, Your attendance in the mentorship program is commendable. Based on the mentor report, your communication and cultural competency skills have improved tremendously. You have learned different ways to collaborate and foster respect in the workplace. Over the past few weeks, you have learned different ways to overcome barriers and have developed skills that have enhanced your communication skills and overcome obstacles that hinder diversity in the workplace. You have also improved regarding collaboration and embracing cultural differences in the workplace. Your mentorship program is doing well. However, one of the areas that I noticed was that you need to learn different ways to combine interpersonal skills and cultural awareness skills to learn ways to overcome unconscious and personal bias. Doing so will help you improve your collaboration skills and respect for others.

Reflection

One of the challenges of working with diverse teams is communication barriers. An inclusive environment implies employees communicating in different languages. Such issues may make communication between members more challenging and more accessible. As such, one way in which this issue could be solved is by making employees or team members follow a simple language to communicate with their superiors and their peers. The company must teach employees relevant workplace communication policies and skills to avoid misconceptions.

Another challenge is handling different perspectives. Diverse teams will possess different innovative ways, creative ideas, and ways to address problems since they emerge from varying backgrounds. While multiple views may benefit the company, concluding the best picture from others may take time. For this reason, the leader must select a group of high performers that will encourage every perspective idea, offer feedback, and decide on the outstanding selection. If there are circumstances where the opinions are difficult to conclude, introducing polls may help pinpoint the best one.