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Understanding the Australian Health Care System

Table of Contents


Historical foundation of practices of Tender Love Care.

The philosophy of Tender Love Care.

Target groups in Tender Love Care.

Funding arrangements in Tender Love Care.

Services provided in Tender Love Care.

Models of practice.

Management structure.



Introduction to Workplace Profile Analysis

Different organisations operate in different industries, which is one of the main reasons behind the variations in their workplace profiles. Products and services offered by different companies may significantly vary, which may bring differences in the works of the employees, and they may require different skills (Dai & Tayur, 2018). It becomes essential to analyse all aspects of the business to evaluate and manage the workplace profile of an organisation properly. These aspects may include historical foundations, organisational philosophy, funding, targeted customers and services or products offered. Along with this, management structures of companies also play an important role in determining the workplace profile.

This report explores the workplace profile of Tender Love Care, which is a prominent organisation in Australia, providing support services to disabled people. The report presents background information of the company by focusing on the historical foundation of practices of Tender Love Care along with a keen focus on the organisational philosophy. Additionally, the report also sheds light on targeted group, which are considered in Tender Love Care to offer its services in different cities of Australia. Also, other aspects of the workplace profile are mentioned in the report, such as funding arrangements in Tender Love Care, model of practice, management structure and offered services.

Historical Foundation of Practices of Tender Love Care

NDIS (National Disability Insurance Scheme) is one of the major government-funded activities, which has laid the foundation of practices in Tender Love Care. The organisation abides by the protocols, which are set in NDIS for the delivery of effective care to disabled people in the country (TLC, 2020b). Various studies indicate that over 4.4 million people in Australia are living with some physical and mental disability, which indicates 1 in every five people in the country is disabled. The public healthcare sector in Australia is outnumbered in terms of providing personalised assistance to such a large number of people. For this reason, the government took the initiative in the year 2013 to enhance the efficiency of care to disabled people and invited private and public sector companies operating in the healthcare industry. It can be analysed that large proportion of disabled people in the total population of the country, enhanced the working of agencies and companies such as Tender Love Care so that in-home and customised care could be provided.

Along with deploying the team of professional workers; Tender Love Care also broadened the area of its services and practices by inviting volunteers. The organisation works with a number of individual volunteers and associate workers, which may provide care services in communities (TLC, 2020b). Volunteers and full-term employees are effectively utilised by Tender Love Care to provide assistive services to disabled people in the targeted cities such as New South Wales, Victoria and Queensland. Hence, NDIS and volunteers are the main aspects laying the foundation of practices in Tender Love Care.

The Philosophy of Tender Love Care

The core philosophy of Tender Love Care while operating in Australia is to enhance the achievement of daily goals and work for the children, young and adult people. The organisation also advocates the rights of disabled people in their communities and helps them in acquiring a life worth living (TLC, 2020). It can be understood that people with any disability may have significantly reduced morale, and they may live in miserable conditions; if not appropriately assisted by support providers. Therefore, Tender Love Care is highly dedicated to enhancing the wellbeing of such people. The organisation has the philosophy that every person on the planet is equal and should be treated in the same way. They have the right to live life to full extent.

For this reason, it is the duties or public agencies and non-profit organisations to assist the disabled people in communities, which are often overlooked and ignored. By providing the personalised care services; Tender Love Care eliminates the barriers likely to be faced by disabled people in accessing daily works and duties (TLC, 2020). The organisation understands that each disabled person may have his or her individual needs, which should be addressed appropriately. Hence, Tender Love Care can be said to have a person-oriented philosophy, which allows the company to fight for the rights of disabled people in Australia.

Target Groups in Tender Love Care

Tender Love Care provides care services to the people belonging to all age groups in Australia. The organisation targets small children who are born with a disability or become disabled after their birth. Similarly, young, adults and elderly are also the primarily targeted groups in the organisation. Various research works suggest 44.5% of the total disabled people in Australia lie in the age group of 65 years or above (AND, 2020). These are the most significant people who seek personalised care and assistance. It can be analysed that, along with age, the probability of disability becomes prevalent for people. Many old aged people are likely to develop physical and mental disorders, which may prevent them from accomplishing daily work. Therefore, these people are the primary targets in Tender Love Care.

Along with this, children with an innate disability such as blindness, deformed limbs and many others are also considered in Tender Love Care to provide assistance and care. There are vital possibilities that young and healthy adults meet some accident in their life and become disabled (AND, 2020). In these conditions, it can be challenging for them to live life appropriately. Also, many disabled people may not have assistance from their family members and live alone. These people are also accounted for by Tender Love Care to provide care services.

Funding Arrangements in Tender Love Care

There are different sources of funds to Tender Love Care, which are analysed in the following manner.

Donation and private grants: Tender Love Care receives donations from the private authorities to support the care services delivered in Australian communities. There are many alliance organisations, which work with Tender Love Care and grant financial aids to the company. Donation is one of the major sources of funds to the organisation (Dai & Tayur, 2018).

Government support: Tender Love Care is registered under the National Disability Insurance Scheme of the government of Australia. For this reason, the organisation acquires huge financial support from public and government authorities (Mendes & Snow, 2016). Along with this, Tender Love Care is also benefitted in terms of taxes by the government, which is a noteworthy source of saving funds.

Service fees: One of the prominent sources of funds in Tender Love Care is the service fees charged by the company from the service users and their family members. However, the organisation has set minimal service fees policy; but, it has immense contribution in arranging funds. It can be analysed that there are thousands of families in Australia with one or more disabled person. It can be hard for the family members to provide regular assistance to such people due to their jobs and other works (Willis, Reynolds ‎& Keleher, 2016). In these situations, acquiring third party care services becomes the most feasible option for family members to ensure the safety of disabled people. Hence, service fees are acquired by Tender Love Care, which can be used to manage the organisations and develop plans for further support.

Services Provided in Tender Love Care

Different kinds of services offered in Tender Love Care and their needs are analysed below.

  • Tender Love Care provides in-home support services to disabled in which trained support professionals of the organisation to assist in daily work. It can be understood that people with a physical and mental disability may face difficulty in completing daily routine work such as grooming, dressing, preparing meals and maintaining personal hygiene (Biddle, ‎Al-Yaman & Gourley, 2014). Care providers assist the disables in these kinds of work, which can be a great support.
  • Further, services related to transportation are also offered in Tender Love Care. It may include making appointments with doctors and physicians, transportation to hospitals and many others. It can be analysed that patients with a disability cannot make effective decisions regarding their appointments due to which they require additional support.
  • Tender Love Care also provides accommodation services to disabled people in different cities. These services are offered to the people that need special support and care such as people living alone in distant areas and many more (Sukkar, ‎Dunst & Kirkby, 2016). It can be too challenging to Tender Love Care to allocate one or two professional carers to assist a person is a distant locality. As a solution, disabled people can be admitted to the accommodation facilities, where better care can be provided. Therefore, such services are highly needed as the organisation can have a limited workforce.

Models of Practice

The model of practice in Tender Love Care is comprised of the following framework and elements.

Routine and preventive care: It is one of the primary elements of the model used in Tender Love Care. Different care professionals are required to provide routine services to the service users such as home visits, scheduling appointments of patients, providing timely medication, ensuring daily their hygiene and many others (Dai & Tayur, 2018). These are routine practices, which are supposed to be performed by the volunteers and permanent care providers.

Palliative care: It is also another significant element in the framework of practice in Tender Love Care. Palliative care refers to the non-medicinal care offered to patients. It can be analysed that the accomplishment of daily activities is one of the most challenging tasks to people with disability. In this manner, provisions for palliative care are essential.

Health alliances: Practice model in Tender Love Care also include maintaining alliances with other healthcare providers and associates. The organisation works with several suppliers and associates to improve the quality of care (Mendes & Snow, 2016). It can be understood that alliances with other healthcare providers help disabled people and their family members to acquire fast and effective care.

Management Structure

Tender Love Care is an organisation, which needs to deploy a supreme level of management to regulate different practices at the workplace. For this reason, the management structure of the organisation has a well-defined hierarchy (Willis, Reynolds ‎& Keleher, 2016). There are many departments in Tender Love Care, which accounts for a specific function.

The above figure presents a typical management structure, which is utilised in Tender Love Care in Australia. It can be analysed that the organisation follows a top-down approach to manage its workforce and regulation different functions such as marketing, operations (in-home care), finance and many more. These departments have a high level of coordination, which allow the organisation to generate growth strategies for the future (Willis, Reynolds ‎& Keleher, 2016). Based on the information acquired from different departments; administration in Tender Love Care takes complying decisions to provide care services to disables. It can be understood that the management in the organisations uses a systematic approach to management practices at workplace.

Conclusion on Workplace Profile Analysis

It can be concluded from the above report that Tender Love Care is providing efficient care services to the disabled people in Australia. NDIS, which is one of the significant moves of the government in the country, has laid the foundation for the practices in the organisation. Tender Love Care has adopted the philosophy to enhance the wellbeing of the physically and mentally disabled people in Australia. As far as targeted groups are considered; it is found that Tender Love Care focuses on people from all age groups, which include children, adults, young and mostly elderly. Most of the services provided by the company are accessed by the elderly and old aged people.

There are several ways through which funds are arranged in Tender Love Care to provide support services to disabled, which include service fees, donations and private grants. The organisation offers services such as in-home care, transportation of people to care for homes and many more. These services have immense scope in Australia due to the sheer proportion of disabled people in the total population of the country. The organisation deploys a well-defined structure to manage different practices at the workplace. It has a high degree of control on the operations due to the mixed approach of decision making.

References for Workplace Profile Analysis

AND. (2020). Disability Statistics. Retrieved 21 October 2020, from https://www.and.org.au/pages/disability-statistics.html#:~:text=Over%204.4%20million%20people%20in,with%20disability%20increases%20with%20age.

Biddle, ‎N., Al-Yaman, ‎F. & Gourley, M. (2014). Indigenous Australians and the National Disability Insurance Scheme. Australia: ANU Press

Dai, ‎T. & Tayur, S. (2018). Handbook of Healthcare Analytics Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations. USA: Wiley

Mendes, ‎P. & Snow, P. (2016). Young People Transitioning from Out-of-Home Care International Research, Policy and Practice. UK: Palgrave Macmillan

Sukkar, ‎H., Dunst, ‎C, & Kirkby, J. (2016). Early Childhood Intervention Working with Families of Young Children with Special Needs. Australia: Taylor & Francis

TLC. (2020). TLC | About Us. Retrieved 21 October 2020, from https://tlcdisabilityservices.com.au/about-us.html

TLC. (2020b). TLC | Service. Retrieved 21 October 2020, from https://tlcdisabilityservices.com.au/services/en/2019-07-22-hi_title%20copy%202/

Willis, ‎E., Reynolds, L. ‎& Keleher, H.·(2016). Understanding the Australian Health Care System. USA: Elsevier Health Sciences

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