BSBXCM401 - Apply Communication Strategies in the Workplace Assessment Answer

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Task 691 - Prepare for Communication

For your organisation OR a case study, as discussed with your trainer, complete the following tasks.

T691 Identify communication requirements for work tasks. For at least 6 tasks that you undertake in your workplace complete the following table by undertaking the following; 

T691.1 Identify your work activities or tasks that require communication. 

T691.2 Determine the communication that is required to successfully undertake each task or activity. 

T691.3 Clearly show your role and workmates roles in this communication. 

T691.4 Select the best method for the most effective transmission of the communication. 

T691.5 Explain how you would gain assistance or clarification in relation to communication objectives, and who you would you goes to discuss this with. 

Use a minimum of 6-8 sentences to write your answer here.

The top management will have fixed the communication hierarchy and strategies of communication in both normal and emergent situations. Clarification involves offering back to the speaker about the essential meaning, and what has been understood. Asking questions and a practical example is another way of clarification which can also be implemented. Summarising of what the speaker or communicator has mentioned is another strategy to clear the understanding.

Task 692 - Use Communication strategies to Provide work Instruction

For your organisation OR a case study, as discussed with your trainer, complete the following tasks.

T692 Using at least three of the work tasks from your table above (T961.1) complete the table provided below by; 

T692.1 Determine and list that the audience will be for each task requiring communication. 

T692.2 Determine and list the most appropriate information or instruction presentation method for the audience. 

T692.3 Determine and list the most appropriate communication method for the audience.

T692.4 Explain how you would ensure that instructions are clearly understood by the people receiving them. Also, explain how you would discuss the best process to undertake to complete the task. 

Use a minimum of 6-8 sentences to write your answer here.

Clarification is required to make sure that the instructions have been taken and understood as expected. This is because the future of the proceedings depends on the understanding do the instructions, until a quality check, or a status report between the progresses is not asked. This involves offering back to the speaker about the essential meaning, and what has been understood. Asking questions and a practical example is another way of clarifications which can also be implemented. Summarising of what the speaker or communicator has mentioned is another strategy to clear the understanding. 

Task 693 – Facilitate Workplace Communication

For your organization OR a case study, as discussed with your trainer, complete the following tasks.

T693.1 Explain what interpersonal skills you would use to build relationships and facilitate respectful interaction with team members and clients. Briefly explain a situation when you used these skills. 

Use a minimum of 6-8 sentences to write your answer here.

Treating everyone in the team with the same tone and respect. Communication protocol to be followed single handedly for all. Being repetitive in clarifications and asking for feedback  Assistance with the interpreter and middlemen unto the staff gets acquainted with it. Visual communication techniques like charts, bar graphs, visuals, presentation slides etc,  Body language communicate ad positive gestures Respect in the communication for the various types of diversities and allowing the staff and employees to interact in a healthy environment. T693.2 Briefly explain a situation when you had to facilitate respectful communication amongst clients or work colleagues.Use a minimum of 6-8 sentences to write your answer here.There was a situation when a new client visited the office just to make sure that the project is communicated in the correct and precise way. We had to arrange a meeting of all the project workers with the facilitators. The following meetings was conducted keeping in view-Etiquettes- they are required to be known for all the cultures and practices. For this a training session will be required  Speak slowly- even when English is a common language, when diverse people are collected, speaking slowly is a good idea, while emphasis on good speech, clear words will be a good idea. Keeping simple- there is no requirement to use hard and sophisticated words, and keeping as simple as possible for the people with diverse backgrounds. Taking turns to talk- making conversation flow very easy by taking turns to speak and the others are supposed their focus on listening and understanding. It’s better to talk in short exchanges. Written conversation wherever required- if not sure that the other person is able to understand easily, writing down is a great solution though time taking. Being careful with humor- many cultures take business and hospitality very seriously and they expect the person to be the same.

T693.3 Briefly explain a situation when you had to consider the different communication aspects of people from diverse backgrounds including special needs to ensure respect.

Use a minimum of 6-8 sentences to write your answer here.

The place where I have volunteered for the community work was an old age home which was run by a not for profit organization and it served manually old aged and retired people who live alone. The concept of diversity was actually been presented there when people from many backgrounds while giving their ideologies in life fixed and non changeable as they have lived with this ideologies and set of communicating system for long age, how it was almost impossible for them to be changed or not feel offended. Some factors which made me good at communicating with the people of diverse backgrounds which I included by observation are-

Clarity of language- I was clear in my language and words while communicating with the people in their old age. I avoided slang and was very formal in communication until they become casual. 

Observed differences in body language- I was very concise and straightforward while observing the body language of people and treating them accordingly while maintaining a gap with others. 

Indifference and openness—I was totally indifferent of the acts and communication style of any elder person, and held my emotions like laughter when I feel some gesture is giving me. I practised it to get used to the communication and gesture of any type. 

T693.4 Briefly explain a situation when you had to use problem solving skills to resolve a communication challenge. THEN, how did you confirm that the communication challenge had been resolved? 

Use a minimum of 6-8 sentences to write your answer here.

Task 694 –Monitor and support team communication

For your organization OR a case study, as discussed with your trainer, complete the following tasks.

T694.1 Briefly explain how active listening, questioning and providing feedback, can be used in workplace discussions.

Use a minimum of 6-8 sentences to write your answer here.

Active listening and employee acknowledgement actually can do wonders. It sets the initial path of furthering the case and employees choose to take a path which is more easy or difficult for the company. Employee shall never feel uncared of. Making sure to listen actively, ensuring that customers is not repeating her. Giving them the confidence and assurance that you are always keen to help them. 

T694.2 What presentation methods used to present and convey workplace information in the following scenarios? 

T694.3 How would you approach conflicts with clients or team members? What are some good communication methods to use in this situation? 

Complaints must be taken in the management as a potential for relationship management and will be considered as the chances of customer loyalty. These complaints will be handled as an emergency and 40% of the maximum staff will be employed immediately to handle the complaint. The focus will be on providing the services free of cost. The basic aim must be to show the customer that they are actually very special to the restaurant. 

T694.4 How can ineffective communication cause potential risks or safety hazards in the workplace?  

Use a minimum of 6-8 sentences to write your answer here.   

Communication skills very strongly define how the progress will take place of an event not only in the customer support services but in all the realms of professional and personal life. Thus it is not only necessary for employees in their job, but also for their optimum development and to increase their skills set. 

Today is the time of utmost competition in any business. Companies and organizations not only try to deliver a quality product but also such value and services which are remembered by the consumers to make them loyal to the organization and such values have retaining powers for the organization. In the first instance, the organization has not only done injustice to the protocol of booking but also failed to deliver the emotional attachment to the couple on this special occasion. 

T694.5 Explain what unethical or inappropriate communication is in the workplace. How would you deal with this? 

Use a minimum of 6-8 sentences to write your answer here.   

Communications which are used neither to undermine the relationship nor to encourage social immorality or insult to the people are deemed to come into the category of unethical communication. This type of communication can be dealt by making the ethics policy and communication policy and also grounds of penal procedure on breach of such policy. In addition to that, the accused person must also be given advice and counselling and effort to find out the root cause of such behaviour and training further is also a god and curative approach.  

T694.6 Explain how you would use visual prompts and presentations to overcome communication challenges in your work.  

Use a minimum of 6-8 sentences to write your answer here.   

Visual aids like charts, bar graphs, pie charts schedules seating charts, financial statement, videos, slides and sketches can be sued to overcome the visual barriers at the workplace. 

T694. 7 Explain what the types of communication are not legally allowed to be in a workplace, the types that fall outside work policy. 

• Passive aggressive workplace communication 
• Intimidation at the workplace 
• The blame gamers 
• Non listening tendency 
• Taking the conversation to a negative side which derogates or insults someone. 
• Use a minimum of 6-8 sentences to write your answer here.   

T694.8 Explain what policies, procedures and codes of conducts govern workplace communication. How do these relate to maintaining the reputation and culture of the workplace? 

• Use a minimum of 6-8 sentences to write your answer here.   
• Communication for constructive conflict 
• Cross functional communication 
• Knowledge sharing 
• Cross-departmental communication 
• Active listening 
• Working on a project with a diverse team 

T694.9 Briefly explain the five different styles of communication that can be found in the workplace.  

• Use a minimum of 6-8 sentences to write your answer here.   
• Passive- this type of communication is seen when workers agree on whatever other want 
• Aggressive- controlling, demanding, or sometimes hostile communication 
• Submissive- who avoid conflicts at all costs. 
• Persuasive- this type communication is done to gain personal advantages and ease. 
• Assertive- most effective. These people are able to express their honest thoughts and expect the same from others.

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