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Professional Skills for Information Systems - Answer 1

Benefits of A Connected World

  • Increased Business Opportunities

With the evolution of the concept of connected world, there is a boom in the business opportunities available these days. People have discovered multiple ways to sell their products through internet. This also facilitates businesses to connect with customers efficiently.

  • Decreased travelling

The connected world has made things easier for everyone whether it is a businessman or an employee of a firm. Now he can do tasks without physically going to a distant place with the same efficiency.

  • Resource Sharing

Sharing of resources is a very important task that is performed in every IT infrastructure. Connected world makes it very easy to share resources among multiple devices thus reducing the time wastage and increasing overall efficiency.

Challenges of A Connected World

There are many challenges that are associated with the connected world. Some of them are:

  • Security Challenges

In the connected world where everything and every person connected through internet, security is one of the major challenges faced. The increased exposure of data and information of the users leads to increased space for cybercrime. Crimes like data breaches, ransomware etc. are more likely to happen as a result of a small mistake in maintaining security.

  • Legal Challenges

In the connected world, sharing of data over network is a common practice. The data and information is shared among devices or from person to person. The existence of millions of connected devices increases the risk of data theft. It could lead to several legal issues like copyright infringement, or hinder an individual’s right to privacy of data, or intellectual property rights.

  • Ethical Challenges

There are several ethical issues that arise in the connected world. These factors are responsible for maintaining user’s trust. This includes the data sharing with the individual’s consent, maintaining the privacy of an individual, the data and information security as well as the physical safety of an individual. 

Professional Skills for Information Systems - Answer 2

Business Process Improvement

Business process Re-engineering

Business Process Streamlining

Business Process Improvement (BPI) is defined as the process that is carried out to bring improvements in the existing business processes. It includes identification of a business process, carrying out detailed analysis, identifying the inefficient sub-processes and redesigning the identified sub-processes to attain desired efficiency.

Business Process Reengineering (BPR) is defined as the reengineering of the organization’s key business processes. This includes removing unnecessary processes, reducing expenditure, improving time management of processes, and improving efficiency.

Business Process Streamlining is defined as organizing the business processes in a proper streamlined format to improve the overall business efficiency. This includes removal of unnecessary sub-processes, or it involves introduction of a new technology for performing a specific function. This also involves adopting new methodologies.

For Example:

In a business, time consumed in emailing any information to all the employees individually can be improved by using a centralized software that provides a platform to display all the relevant information and every employee has authorized access to it.

For example:

In an organization with customer care department, there are various sub-departments to perform various functions. BPR can merge those sub-departments into one so that there will be one department that can handle customer relations, and queries both hence reducing cost and improving efficiency.

For Example

In an organization, a process that is done manually can be replaced by introduction of a new software solution that can do that specific process more effectively and efficiently.

Professional Skills for Information Systems - Answer 3

Knowledge Management System

Knowledge management system can be defined as an Information Technology system that is used to store or retrieve knowledge. It is also used for locating the sources of knowledge, mining those sources, retrieving and using that knowledge as a part of knowledge management.

Tacit Knowledge

Explicit Knowledge

Tacit Knowledge is the knowledge that a person gets through his personal experiences in life. It involves the knowledge gained through wisdom of a person, his intuitions etc.

It is a person’s internal knowledge. It can’t be codified.

Explicit Knowledge is the knowledge that an individual gains from external sources like reading books, newspapers, or other material.

It is a person’s external knowledge. It can be codified.

Examples: Driving a car, playing guitar, swimming

Example: Preparing business report, designing a website

Professional Skills for Information Systems - Answer 4

Following are some of the relationships that must be managed by IT workers:

  • Workplace Friends

This type of relationship is a mixture of professional as well as personal relationships. There are colleagues in an organization who becomes close friends at personal level. Because of the same department they belong to, or meetings they attend, or the common place they use to sit, reason can be any.

  • Mentor-Mentee relationship

This type of relationship is purely professional. It is the relationship of a person and his guide. It is like a student and teacher relationship or a counselor and client relationship.

  • Co-worker relationships

This type of relationship is only circumstance based. There are many workers in an organization that do not have any communication with each other and who are only connected because they are employed in same company. They do not have any personal relationship.

  • Teammates

This type of relationship is purely professional. The relationships among the people who work together on a same project in same team develop some sort of relationship. They communicate with one another for professional purposes, to discuss, plan or manage things.

  • Manager-subordinate relationship

This is also professional relationship. The manager is responsible for assignment of tasks, management of projects, decision making etc. The manager is in continuous contact with his subordinates for various purposes of the organization and hence develops a boss-employee relationship among them.

Professional Skills for Information Systems - Answer 5

Organizations should look to the future and study trends. These are the major reasons:

  • To understand the future of specific industries:

For any organization, it is very important to predict the future of the concerned industry to plan for its future strategies.

  • Beat the Competition:

In today’s competitive world, it is important for an organization to make a hold of the market by continuous improvement.

  • Understanding trends:

Everything in this world follows some trend. For an organization, there is a need to understand the market trend to establish itself.

  • Identification of warning signals

Whenever there is any risk or threat, it always emit some warning signals. It is important for organizations to identify them in advance.

  • Idea generation and identification of opportunities

Development of new ideas and identifying business opportunities are two of the major requirements for any organization.

Professional Skills for Information Systems - Answer 6

In CRM generated marketing, the term “uncanny valley” means some alarming or warning situation posed to customers that gives them a feeling of being tracked or watched. The details asked in CRM generated marketing, sometimes sound very alarming as “is this really needed?” or “is my data safe?” These things are of a big concern for businesses as it repels customers from using the online platforms for their day to day activities. Any customer when asked for unnecessary details can lead him to step back from the activity as it can pose a threat to his privacy.

Professional Skills for Information Systems - Answer 7

There are serious business ramifications for the user concerns regarding the tracking of online activities of customers. If customers get a feeling of being tracked, and that their privacy is under threat, the customers will lose trust and get repelled from using that specific product. According to survey 74% of people stopped clicking any advert links and this is very normal behavior. Everyone is concerned for his privacy.

It is the responsibility of businesses to make their customers feel safe and maintain their trust. It can be done by providing regular security updates. They should take the responsibility for the privacy of customers and keep all customer data confidential and secure.

Professional Skills for Information Systems - Answer 8

TechBlog says ‘Customer Relationship Management software means little if there are no customer relationships left to manage’. CRM software is used for the relationship management between the customer and business. It involves interaction of the business with its customers. It also analyses the customer data and history for improving customer experience and maintain customer retention. If customer is unsatisfied or unsure for his data protection with an organization, he will surely get unassociated with the organization. This means the main objective of CRM is not met. And where there is no objective, there is no point of existence of CRM system.

Professional Skills for Information Systems - Answer 9

Australian privacy laws govern the data and information that is collected from customers by big government and non-government organizations. Under the Privacy Act 1988, any organization can-not use the data of a customer for anything without his consent. This has a great impact on the usage of CRM systems. The CRM systems need to keep the data secured to a new level and even the customers can opt out for the adverts if they want to. The privacy laws in Australia have given the customers a sense of protection in relation to the security of their personal data.

Professional Skills for Information Systems - Answer 10

The data from customers can be of two types. A general data that contains the personal details like name, address etc., the details of mostly bought products, the items in wish lists, or the items that customer added to cart but not bought. Second is “too personalized data” that could include the identification of hobbies of customer, the browsing history, the videos he watch etc. and based on these things the advertisements issued are “Too personalized adverts”.

Remember, at the center of any academic work, lies clarity and evidence. Should you need further assistance, do look up to our Computer Science Assignment Help

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