MAN6910 Business Process Management Assignment Sample

Issue

Priority level

Description

Assumption

Impact

Low efficiency

1

The time that patients have to wait for is very long and sometimes unbearable. There are long queues to get themselves registered.

The receptionist often feels bored and tired after registering a certain number of patients which is also responsible for process delay. The patients feel their time is wasted.

The patients have to wait for so long which becomes monotonous and tedious for them. Sometimes the patients become aggressive and leave the hospital without consulting the doctor.

Manual registration and collection of data

2

The registration of patients is done manually. The technologies with latest advancements are not instilled in the hospitals.

It is difficult for a single person to handle the schedule planning alone for initial diagnosis.

Not using electronic methods for collecting patient data and registration makes the process extremely long and time consuming.

Lack of proper communication between the staff members

3

Communication becomes a huge issue when dealing with internal units and external organisations.

Lack of adequate staff members is also responsible for poor communication at the hospital. Also, introducing technical gadgets for communication could be useful.

The processes are delayed because of inconvenient communication between different staff members from internal units and external organisations when interacting together.

Improper resource organisation and management

4

The resources are not organised properly which further delays the diagnosis procedure and understanding of patients' problems which procrastinate the treatment process.

A proper model and guidelines are not provided to the resource managers. There is a lack of strict rules.

Because of lack of organisation of resources, the tasks are not completed punctually. This can also result in delaying the right treatment at the right time. The difference of minute minutes in the treatment can cause dire consequences.

Dependency on external experts

5

Sometimes the tests conducted are forwarded to specialists of other health sectors due to lack of enough experienced and knowledgeable staff members in the hospital.

The time taken by an external specialist to study patient history is unpredictable.

This also results endling the process. By the time, the patient in a critical situation may face detrimental outcomes. Also, the specialist from external areas will need extra time to go through patient history in order to properly understand the case.