University : International College of Management

Course Title : IND802

Uploaded by : Mark polee

Work Integrated Learning

Executive Summary of Work Integrated Learning

This study critically evaluates the operation that leads the organization to retain its customers successfully. The growing competition in this sector makes it challenging for all competitors. Not only is the competition also the fulfillment of demand of customers challenging these days. Every customer is different in nature and behaviour, and their demand may be different in a different scenario. The handling and fulfilling customer's demand are the main priority of Hyatt. This study will demonstrate, how Hyatt Hotel retains its customers, how the customers behave with the frequent visit to the hotel.

Table of Contents

1 Introduction..

1.1 Background and Statement Problem..

1.2 Literature Review..

1.3 Research Objective.

1.4 Research Questions.

2 Methods, Data and Analysis.

2.1 Data Collection.

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