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Work-Integrated Learning

Introduction to Implementing Total Quality Management

The hospitality industry is a range of leisure and customer satisfaction-related organizations and services. The fact that it centers on concepts of leisure, experiences, enjoyment, and pleasure, as opposed to providing for essentials and necessary goods, is also a distinguishing characteristic of the hospitality industry (Revfine, n.d.). Hyatt Regency Atlanta commenced its business in 1967. The mission and vision of bringing people together and promoting relations continue which resulted in more than 175 Hyatt Regency hotels and resorts worldwide (Hyatt, n.d.).

Here the theory and strategies behind the success of Hyatt to retain its customer during COVID-19 will be discussed with the help of literature.

Hyatt: An Overview-

Strategies during COVID-19:

For Hyatt, the well-being of clients, guests, and employees is a top concern. Hyatt c....