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Work Integrated Learning

Executive Summary of Hotel Intercontinental Sydney

This report is an extensive analysis of the role of information technology in the hospitality sector. It discusses the intervention of information technology in Intercontinental Hotel Sydney for tapering down the scope. Information technology has assisted in maintaining a transparent flow of data such as check-out timings, check-in timings, facilities, rates, prices and other key details on the basis of which the guests make informed decisions. This technology has allowed the hospitality sector to streamline its processes and the hotel staff for providing quicker services to the guests. The preliminary aim of the research is to comprehensively scrutinize the role of information technology in the Intercontinental Hotel Sydney. The research questions further specifically emphasize the impact on the overall business, its operations and influence on customer satisfaction. Data is col....