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IT Project Management - Question 1

Executive Summary

This report includes the details about the launching of the new CRM software with helps the customer service of an IT finance firm. This report includes the business problem, purpose, assumptions, people that are being impacted along with the financials and recommended action.

Business Problem

There was a problem to provide the best service to the customers; there CRM software is implemented to improve the customer service.

Purpose

The purpose of this report is to implement the CRM software to improve the customer service.

Assumptions

Configure the software to meet the workflow for the service. Do not modify the workflow to meet software requirements

Audience Impacted

Customer service operators

Financials

The fixed budget of this implementation is 250000$

Recommended Actions

Workflow analysi....